Shipping & Return Policy

Shipping and Returns

A flat rate of $9.95 is for all orders under $75.00 Australia wide.  FREE SHIPPING for all orders over $75.00 Australia wide which is automatically updated to your cart once purchases reach over $75.00

 All shipping is tracked to avoid parcels being lost in transit. We use multiple couriers and Australia post/  Couriers require a signature upon delivery and  will leave a card if they have missed you to arrange another time for delivery. We also deliver to PO Boxes if you prefer.

Once your order has been completed, an email will be sent containing a tracking number and courier provider for your convenience.  Please add lee@mumessentials.com.au to your ‘contacts’ list of the email you provide when placing your order to ensure you receive updates and your tracking number.

In the event you wish to return your goods for refund or exchange, please call us on 07 3829 5281 or email lee@mumessentials.com.au for further instructions.  Goods must be received within 14 days of delivery in original, unwashed/unused condition including all tags and packaging.  In the event goods are returned soiled or damaged a refund/exchange will be void.  Shipping charges are non-refundable and return postage is at customer expense.  It is strongly advised to register your return parcel as lost items will not be refunded.  In the event of exchange, we will provide free return shipping.

We apologise in the event of exchange if the item is no longer available or out of stock.  You will be entitled to a refund if that is the case.